Go Kid Go Transport & Tours, LLC
Transportation Policies — revised September 2008

General Guidelines for Riders and Their Caregivers — additional details and explanations of these guidelines are included below

• Passengers are expected to board Go Kid Go (GKG) vehicles when they arrive at pick-up locations.
• If a rider fails to board a GKG vehicle upon its arrival at a pick-up location, the vehicle might leave without the rider, or additional service fees might be assessed.
• To avoid missed rides, riders should be ready to board GKG vehicles ten minutes before their scheduled pick-up times.
• Riders, and their parents or authorized caregivers, can use the GKG web site, at gokidgoweb.com, to review and confirm ride schedules and pick-up and drop-off times.
  To access this password-protected area of the site, contact the GKG office, at 414.212.8855.
• All GKG passengers must wear seat and shoulder belts properly. Belts must remain fastened until the vehicle comes to a complete stop.
• GKG drivers are not required to exit their vehicles to ring doorbells or enter buildings to seek out riders, nor are drivers required to honk their horns or make phone calls to announce their arrival.
• Because traffic, weather, and tardy riders can cause delays, GKG considers its drivers to be “on time” if they arrive at a given location within ten minutes of their scheduled pick-up or drop-off time.
• Riders expecting a pick-up should not leave their pick-up locations unless they’ve waited at least 15 minutes—past their scheduled pick-up time—for a GKG driver to arrive. If a rider has waited 15 minutes and a GKG driver has not arrived, or has not already contacted the rider, the rider should seek out a parent or authorized caregiver and contact the GKG office, at 414.212.8855.
• A rider’s parent or authorized caregiver has primary responsibility for contacting GKG when that rider’s schedule needs to change, for example, when school is not in session or when a ride needs to be canceled.
• GKG does not accept route or schedule changes from passengers. We accept changes only from parents or authorized caregivers.
• Notice of a schedule change—particularly a ride cancellation—should be phoned into the GKG office, at 414.212.8855, e-mailed to gokidgo@gokidgoweb.com, or faxed to 414.226.6604. GKG charges for rides that are canceled without advance notice.
• Do not give schedule or route changes to GKG drivers. They are not permitted to accept—and they will not be held responsible for—information regarding changes to a rider’s schedule or route.
• By law, GKG drivers are responsible for their passengers and their vehicles. For this reason, when riding with GKG, passengers must follow the legitimate instructions and directions given them by GKG drivers. Failure to follow a GKG driver’s legitimate instructions and directions can result in the suspension or cancellation of rides.

Pick-up and Drop-off Policies

Getting Aboard

Passengers are expected to board GKG vehicles upon their arrival at pick-up locations.

GKG drivers may wait up to three minutes at a pick-up location for a scheduled passenger to board the vehicle. If the driver arrives early, before a pick-up is scheduled, he or she may wait three minutes past the scheduled pick-up time.

Drivers can choose to extend their wait time, but they are not required to do so, even if a parent or authorized caregiver asks them to delay their departure. GKG drivers operate on a planned schedule, and long delays at one location can cause even longer delays at other locations.

Failure to board a GKG vehicle upon its arrival at a pick-up location may have the following consequences:

1. The driver leaves the pick-up location without the rider. If a pick-up is scheduled to occur at a passenger’s residence, the driver is authorized to leave the passenger at the residence. GKG may be able to return and provide transportation, but only if asked to do so by a parent or authorized caregiver, and only if our schedule permits it. An additional service fee may be incurred if GKG returns for a passenger who has missed his or her ride. An “authorized caregiver” may include, but is not limited to: a teacher, counselor, school or district administrator, caseworker, therapist, or employer.
2. Additional service fees may be assessed if a pick-up is scheduled to occur somewhere other than the passenger’s residence, and the GKG driver and vehicle are delayed or must deviate from their schedule to accommodate a late or missing rider.

Avoiding Missed Rides

To avoid missed rides, we urge riders to be ready to board GKG vehicles ten minutes before the scheduled pick-up time. For example, if pick-up is scheduled for 7:20 a.m., the rider should be ready to leave by 7:10 a.m.

Passengers—and their parents or authorized caregivers—are responsible for knowing when a GKG vehicle arrives at a pick-up location. GKG drivers are not required to provide advance notice of, or make known, their arrival at a pick-up location. Drivers are not required to exit their vehicles to ring doorbells or enter buildings to seek out riders, nor do they honk their horns or make phone calls to announce their arrival.

GKG drivers are not authorized to sign riders in or out of school, classes, programs, daycare, and so on. If a sign-in or out procedure is in place, arrangements for its completion must be made in advance between the rider’s caregiver and the school, class, program, etc.

Staying Put

Because traffic, weather, and tardy riders can cause delays, GKG considers its drivers to be “on time” if they arrive at a given location within ten minutes of their scheduled pick-up and drop-off time.

Most of the time a driver will be less than ten minutes behind schedule, but delays can, occasionally, be much longer. When a GKG driver knows he or she will be more than ten minutes late for a pick-up or drop-off, GKG will try to contact the passenger or an authorized supervisor at the pick-up or drop-off location.

GKG riders expecting a pick-up should not leave their pick-up locations unless they’ve waited at least 15 minutes—past their scheduled pick-up time—for their GKG driver to arrive. In most instances, leaving a pick-up location will only cause further delays. If a rider has waited 15 minutes and a GKG driver has not arrived, the rider should seek out a parent or authorized caregiver and contact the GKG main office at 414.212.8855.

Changing Routes and Schedules

Parents and authorized caregivers are responsible for contacting GKG when a child’s ride schedule needs to change, for example, when school is not in session, or when a ride needs to be canceled. Few Greater Milwaukee-area teachers, administrators, schools, or school districts accept this responsibility, even when they know a change is needed or imminent.

To make changes, please contact the main office at 414.212.8855. Changes can also be e-mailed to gokidgo@gokidgoweb.com, or be faxed to 414.226.6604.

Changing a passenger’s pick-up or drop-off location may result in an additional service fee, especially if a change is made with less than 24 hours notice.

Do not give schedule or route change information to GKG drivers. They are not permitted to accept—and they will not be held responsible for—information regarding changes to a rider’s schedule or route. To make changes to schedules and routes, please contact the main GKG office, at 414.212.8855.

Go Kid Go does not accept route or schedule changes—including cancellations—from passengers, because the majority of our riders are minors who did not request, cannot authorize, and do not have financial responsibility for service from GKG. We accept changes only from parents and authorized caregivers.

Unfortunately, parents and authorized caregivers do not always contact GKG to make needed changes. When this happens, the practices and policies described herein apply.

If a child requests a change, without prior parental or caregiver approval, GKG will make several attempts to contact a responsible adult, including alternate contacts, if necessary. If we cannot secure adult approval of a change, the child is transported to his or her original, scheduled destination.

Neither GKG nor its employees are responsible for contacting a parent or authorized caregiver in the event that a passenger misses a ride, cancels a ride, or refuses to board a GKG vehicle. GKG may, on occasion, provide this service as a courtesy, but it is not the accepted responsibility of the company or its employees.

Canceling Rides

We understand that rides sometimes need to be canceled. Should this be necessary, we respectfully request—and will be sincerely grateful for—as much advance notice as possible.

Notice of a ride cancellation should be phoned into the main office, at 414.212.8855, e-mailed to gokidgo@gokidgoweb.com, or faxed to 414.226.6604.

If we receive at least 24 hours notice of a cancellation, we will credit a customer’s account, but only for two such cancellations each calendar month. Other policies also apply.

Go Kid Go charges for rides canceled with less than 24 hours notice.

Credit is not given for cancellation notices given to GKG drivers.

Go Kid Go reserves the right to suspend or cancel any scheduled rides, at any time, if doing so will, in our judgment, be in the best interest of a child, other children, GKG, or the general public.

Passenger Behavior, Ride Suspension and Cancellation

By law, GKG drivers are responsible for their passengers and their vehicles. For this reason, when riding with GKG, passengers must follow the legitimate instructions and directions given them by GKG drivers.

Passengers are expected to be respectful and courteous toward the driver and all other passengers at all times. Behavior or language that compromises safety or impinges on the rights of others in the vehicle will not be tolerated, and will be grounds for temporary suspension of services or cancellation of all scheduled rides. GKG determines when safety has been compromised, or when the rights of others have been impinged upon. GKG involves law enforcement officials when necessary.

All GKG passengers must wear seat and shoulder belts properly: they must be worn across the lap and over the shoulder. Belts must remain fastened until the vehicle comes to a complete stop.

Passengers may not eat or drink in GKG vehicles.

Holidays and School Closings

GKG does not provide transportation on the following holidays, including Monday observances when they are considered part of the holiday: New Years Day; Memorial Day; Independence Day; Labor Day; Thanksgiving Day and the Friday that follows it; December 24–31.

If a child’s school or school district closes due to weather, road, or other conditions, GKG will be deemed closed as well, and will not provide transportation for children from that school or district until the school or district opens again.

In addition, GKG reserves the right to suspend operations in its own discretion if doing so will help ensure the safety of our passengers, drivers, and other motorists.

In the event that a school or district closes, which would cause GKG to close, individuals scheduled to ride on the day or days of the school or district closing will receive a credit equal to 50% of the normally applicable fees.

In the event that GKG exercises its discretion to suspend operations, a credit of 100% will apply to all applicable fees.

GKG reserves the right to close on other days and occasions that we deem necessary. GKG will notify affected customers if and when such closures occur.

Description of Operations

Go Kid Gosm Transport & Tours, LLC (GKG) provides children’s transportation services and packaged, hosted trips for individuals and groups.

GKG operates Monday through Friday between 6:00 a.m. and 7:00 p.m. Office hours are from 8:00 a.m. until 5:00 p.m. Service is also available outside these hours, and on weekends, by advance arrangement. GKG accepts written requests for transportation from parents, legal guardians, authorized caregivers, and the legal representatives of businesses and organizations.

GKG fulfills its service obligations to parents, guardians, authorized caregivers, businesses, and organizations by allotting and reserving time in our transportation schedule. To allot and reserve time, those making requests for transportation must specify the dates, times, points of origin, and destinations on which, and at which, a child or group of children are to be picked up and dropped off.

A Go Kid Go passenger may, occasionally or regularly, share a ride with other children. When this occurs, it may not be possible to transport him or her directly from a pick-up location to a drop-off location. In these situations, the passenger may have to travel in a GKG vehicle for an extended period of time. How long a rider travels depends on a number of variables. In general, we try to limit any one rider’s time aboard a GKG vehicle to a maximum of 45 minutes. GKG provides details for specific riders upon request.

Scheduling Rides and Billing Practices

To request service, customers are asked to complete, sign, and return a registration and emergency form, which can be found at our website, at gokidgoweb.com. GKG accepts only written requests for service that are made using this form. It can be submitted via e-mail, fax, or mail delivery service.

Once GKG confirms that a request can be fulfilled reliably, and the customer has submitted a signed registration and emergency form, the requested rides are considered “scheduled and billable.”

The following apply to scheduled, billable rides.

1. The GKG policies described in “Canceling Rides,” above.
   
   
2. To be exempt from the policies outlined in “Canceling Rides,” scheduled, billable rides in any given calendar month must be canceled before the 26th day of the preceding month. For example, to avoid being billed for rides in the month of February, GKG must receive notification of their cancellation by the end of the day on January 25th.

Service Fees

Service fees can vary. They are based mainly on the distance a rider travels between the pick-up and drop-off locations. Other factors such as time of day, location of pick-up or drop-off, total number of rides, and special requirements may also affect the service fees. GKG provides cost estimates for approval before scheduling rides and applying fees. We use the MapPoint website to determine travel distance, travel time, and the fastest route.

Go Kid Go^sm Transport & Tours, LLC reserves the right to change this document without advance notice.

© 2008  Go Kid Go Transport & Tours, LLC, 5151 S. Howell Ave., Milwaukee, WI  53207.

Office:  414.212.8855;  Fax:  414.226.6604; E-mail: gokidgo@gokidgoweb.com